I checked the phone number of the National Health Insurance Customer Center and the available hours for contacting the counselor. Summarize it and share it. In addition, you can check the location of each branch and the contact information of the person in charge. I’ve put it together at the bottom of the article in case you need it.
National Health Insurance Customer Center Phone Number (Representative)
First, the National Health Insurance Corporation customer center phone number is 1577-1000. It can be seen as the representative customer center of the National Health Insurance Corporation, and it is a call center where you can make all inquiries related to health insurance. If you have any questions, please do not hesitate to call 1577-1000.
Customer center phone number: 1577-1000
Counselor Connection Hours: Weekdays 9:00 ~ 18:00
Counselors can be contacted from 9:00 to 18:00 on weekdays. If you want to speak to a counselor right away, you can press 0, and refer to the table below for speed dial numbers for each service.
▶ 1577-1000 Speed dial number for each business 국민건강보험공단 고객센터
Issuance and inquiry of certificate number 1, fax transmission of the form (self)
No. 2 Health check-up Hospital use and long-term care counseling for the elderly 좋은뉴스
No. 3 Insurance premiums and other consultations
No. 4 homepage and branch location guidance Fax check (self)
No. 5 Corporation homepage errors and failures
No. 6 chatting counseling text message sent
No. 7 Foreign language consultation
ARS seen at number 9
Contact number 0 counselor
In addition to the National Health Insurance representative customer center, there are direct numbers for each business. I think you can use the direct phone number for foreign language counseling or smoking cessation counseling. Since the headquarters of the National Health Insurance Corporation is located in Wonju, Gangwon-do, the phone number starts with 033.
Representative Customer Center 1577-1000
Foreign language consultation phone number 033-811-2000
When calling from abroad 033-811-2001
Health checkup claim consultation phone number 033-811-2080
Smoking cessation counseling number 033-811-2090
Long-term care grievance counseling 033-811-2282
If the National Health Insurance app is installed on your phone, you can connect to the customer center directly from the app. As shown below, after pressing the [Customer Center] menu on the home screen and selecting [Consultation], the [Phone consultation] menu appears. If you press this, you can make a direct call.
Additionally, if you click ‘Chatbot Consultation’ on the home screen, you can consult via chat as shown below. It is said that simple consultation and issuance of 5 types of certificates are also possible. Take a good look at the menu available in the middle and try to solve it by chatting.
How to check the phone number and location of national health insurance branches nationwide?
The head office of the NHIS is located in Wonju, Gangwon-do, but each branch sends health insurance bills and handles business. Usually, all business processing is possible at 1577-1000. However, if you need to find a branch and contact it, use the method below to find a branch.
How to check on the Health Insurance Corporation website.
After accessing the National Health Insurance homepage, select [Gongdan Yomojomo – Organization and Personnel – Regional Headquarters – National Regional Headquarters/Branches].
As shown in the picture below, regional headquarters and branches all over the country appear. You can select the branch you are looking for here. If you want to know which branch I am included in, you can check where my health insurance bill is sent.
For example, if you select a branch, each person in charge and duties appear in the [Department Information/Contact] menu as shown below, and you can also check the phone number and fax number.